We ship worldwide. 

For continental U.S. orders under $100, we ship via USPS and UPS for a flat rate of $7.95. Free ground shipping on all orders over $100. It usually takes 1-2 business days (Mon - Fri) for your orders to be processed and shipped out. Domestic orders are usually delivered within 10-15 business days after the orders are shipped. Please note that original shipping charges are non-refundable.

Need your order sooner? Upgrade to express shipping. Shipping rates will be calculated based on your location.

For Alaska, Hawaii, Puerto Rico, and international orders, shipping rates will be calculated based on your location.

For all international shipping, customers are responsible for customs duties, tax or import tariffs.

*If there is a pre-order item in your order, we will ship everything after the pre-order item becomes available. Please contact us if you would like the shipment to be arranged separately.

*Please make sure your shipping address, including city and zip code, is correct. COOLCYAN is not responsible for any orders that can't be delivered due to the wrong shipping address provided


It is our hope that you are happy with our products. If there is any reason you are unsatisfied with your items, you may request a return within 14 days of receiving the order. You package must be sent back to us within 14 days after your return label is issued. Refunds will be issued to your original method of payment.

To be eligible for a return, your item must be unused, unwashed and in the same condition that you received it. It must also be in the original packaging.

All pantry, sanitary, skincare, and sale products are considered final sale and cannot be returned. Including but not limited to teas, sauces, spices, dried fruits, soap, hand cream, body lotion, etc.

For continental U.S. orders, you will be responsible for a $8.95 shipping costs for returning your item. Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. We cannot be held responsible for items damaged or lost in return shipment. Please wrap your return items carefully.

Please contact us at if you wish to make a return.



If any of the items from your order arrived damaged, please contact us at Please kindly make sure to include your order number, photo of the shipping box, photo of the damaged item(s), and photo of the wrapping material so we can start to process a replacement or refund for your order.


If your order is marked as delivered, but you haven't received it, we kindly ask you to wait for a couple more days as sometimes the shipping carriers mark a package as delivered, but would deliver the package in the next couple of days. If your order still doesn't turn up after the wait period, please contact us at with your order number. We will start the replacement or refund process.